Shipping policy

Where we ship

Contiguous United States — the 48 contiguous states and the District of Columbia. We cannot ship to Alaska, Hawaii, or the U.S. territories yet. We do not currently ship internationally or to P.O. boxes.

Processing time

Orders are picked, packed and handed to the carrier within 1–2 business days. Orders placed on a weekend or a U.S. public holiday begin processing on the next business day.

Your order number is shown on the confirmation page as soon as the order is placed — keep it, and use it on the Track Order page. We will contact you at the email address you gave us if there is anything you need to know about the order.

Shipping methods and cost

Free standard shipping on eligible U.S. orders over $49

Delivery windows are the carrier's estimates for transit time and begin the day the parcel ships, not the day the order is placed. They are not guaranteed. Weather, carrier delays and incorrect addresses can extend them.

Tracking

Every shipment has a carrier tracking number. We add it to your order as soon as the order ships. You can also look up an order on the Track Order page. Once a parcel is with the carrier, the carrier's own tracking page is the most accurate source of information.

Incorrect or incomplete addresses

Please check your address carefully at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the order minus the original shipping cost, or reship it once you have paid shipping again.

If we cannot ship on time

We only advertise a shipping window we expect to meet. If we cannot ship your order within the time stated at checkout — or within 30 days, where no time was stated — we will contact you at the email address on your order before that deadline, tell you the new expected shipping date, and give you the choice to accept the delay or cancel for a full refund.

If you do not tell us you accept the delay, we will treat the order as cancelled and refund you automatically. You never have to chase us for a refund on an order we did not ship.

Refunds for a delay or cancellation are issued to your original payment method: within seven working days for a payment made by cash, cheque, debit card or bank transfer, and within one billing cycle for a payment made by credit card. We do not issue store credit in place of a refund unless you ask for it.

Lost, delayed or damaged parcels

If tracking has not updated for more than three business days, or a parcel arrives damaged, contact us with your order number and, for damage, a photograph. We will open a claim with the carrier and either replace the item or refund you. You do not need to deal with the carrier yourself.

Taxes and duties

Sales tax is calculated at checkout where applicable, based on your shipping address and current state requirements. Because we ship only within the United States, there are no customs duties or import fees on any order.

Questions

Email support@growellnatural.com. Support is available Monday to Friday, 9:00am – 5:00pm ET.